Cisco Manager, Renewals Manager in Toronto, Ontario

Manager, Renewals Manager

  • Location: Toronto, Ontario, Canada

  • Additional Location(s) Vancouver

  • Area of Interest Customer Experience

  • Job Type Professional

  • Technology Interest *None

  • Job Id 1251933

What You'll Do

You will be responsible for leading a team of Renewal Managers that are driving the CX Renewals motion with the customer and leading a team of Cisco resources for all renewal activities from opportunity identification to negation to close. You will build direct relationships with partners, customers, other cross functional leaders and leverage other parts of Cisco to maximize renewals results across your team. You will manage all aspects of the renewals business including coaching renewals managers, forecasting, architecture training and more! You will be responsible to the overall renewals quota of your team.

Responsibilities Include:

  • Build, manage and coach a high-performing team of Renewals Managers

  • Manage the sales forecasting process on a weekly basis, ensuring consistent and accurate forecasting across all roles. Coach individuals where necessary to develop forecasting performance

  • Utilize to manage all aspects of the sales funnel from a weekly, monthly and quarterly perspective, ensuring integrity of the funnel and associated opportunities, as well as to ensure sales leads are managed and actioned on in a timely and efficient manner

  • Build customer and partner relationships, and work effectively within a cross-matrixed organization

  • Build effective relationships with diverse internal stakeholders including Field Sales Directors & Managers, Account Managers, Marketing, Partner Org, as well as various other functional teams

  • Coordinate the development and implementation of new campaigns, programs and tools for our renewals motions

  • Work with management to deliver on global projects and initiatives, as well as to ensure effective team execution on new programs, campaigns and promotions

Who You'll Work With

The Customer Experience organization is one of Cisco’s fastest growing teams with diverse and motivated individuals that consistently deliver profitable growth. We serve our customer life-cycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions.

We are a dynamic and international team that brings excitement to the company every day. We partner closely with the Sales Organization, and we connect Cisco customers with solutions that can transform their businesses and change the world for the better. We will provide you with a platform for success including: coaching, training and on-the-job learning that will strongly support you in your career advancement.

You will discover an innovative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and we are all highly encouraged to give back to our local communities.

Who You Are

If you enjoy leading in a changing environment, are goal motivated and believe in performance rewards for exceeding annual sales goals though strong collaboration with partners and internal stakeholders, we have a place for you. The ideal candidate will have experience in managing diverse teams, a strong grasp of sales, and will demonstrate a high level of comfort working with partners, customers, internal teams and executive leadership. High energy, executive presence, strong communication skills and the ability to adapt to a constantly evolving marketplace and evolving business models are critical skills for this opportunity.

Knowledge and Experience:

  • BS/BA (or equivalent) plus 7+ years related sales experience with 2 – 3 years direct management of a direct and/or virtual teams.

  • Have a proven track record in delivering excellent results against pre-defined goals and targets

  • Strong leadership skills in coaching and development of direct and/or teams

  • Excellent knowledge of sales processes, organizational structures, management practices and resources development.

  • Proven leadership and people management skills

  • Excellent communications skills (both written and verbal) and the ability/affinity for building new relationships

  • A high degree of creative ability, analytical and business skills and independent judgment

  • A strong working knowledge of Cisco and general IT Service renewals would be preferred, as well as a wide appreciation of the IT market landscape

If you are looking for hands-on involvement in shaping the future direction of Cisco and Customer Experience, we have a place for you.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.

  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.