Cisco Customer Success Specialist - Data Center in Seoul, United States

Customer Success Specialist - Data Center

  • Location: Seoul, Seoul-Teukbyeolsi, Republic Of Korea

  • Area of Interest Customer Experience

  • Job Type Professional

  • Technology Interest Cloud and Data Center

  • Job Id 1249455

Why You'll Love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything; here that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You’ll Do

The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco’s fastest growing teams.

You are a hands-on expert for the aligned product or architecture. You lead the delivery of targeted engagements intended to increase product awareness, share industry practices, and drive overall product consumption and business value. You bring strategic vision and tactical expertise to ensure every customer engagement is a success while also actively participating in the global CSS Community where you will collaborate with peers to share best practices and customer success stories. You should be able to effectively combine technical knowledge with a solid grasp of business priorities to provide consultative solutions pivotal to helping customers realize value faster.

This is a highly technical role intended to help our customers with a myriad of their adoption challenges across the following product domains: Networking, Security, Data Center, Collaboration, SP, IoT, Cross-BE.

The role will:

  • Deliver accelerators and ATX (Ask-the-Expert) to customers that qualify, tailoring deliverables and producing quantifiable business outcomes with scope and on-time engagement.

  • Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the Customer Success Executive (CSE).

  • Leverage domain specialization and expertise to expertly identify and manage risk areas and customer expectations that could impact successful delivery.

  • Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams.

  • Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes.

  • Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns, and drive incremental growth.

  • You will be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers.

  • Drive adoption and expansion by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team.

  • A willingness to travel 50% or more (pending role requirements).

Who You’ll Work With

You will build close relationships with customers, CX counterparts, architects, & engineers in achieving their goals.

Who You Are

If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

  • Customer Obsessed : Actively understands customer needs and aligns architectural and vertical expertise to multi-functional teams to drive alignment on decisions that enhance customer value.

  • Technical Guru : Deep technical knowledge with ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally applied in a customer’s environment to accelerate customer value. A drive for continued learning in new technologies, functionality, and industry practices.

  • Cross-Team Collaborator & Influencer : Work across internal and external teams of all levels to actively inspire technical implementation decisions and work towards common goal. Ability to operate and get along with customers in a remote / virtual and face-to-face environment (varies by role).

  • Business Acumen : Clear understanding of high-level business landscape including key strategic priorities, processes, and competitive marketplace.

  • Results Oriented : Interest in and confirmed execution ability with relevant technologies and customer outcomes.

  • First Responder : Skilled at issue management and handling customer expectations.

  • Effective Communicator : Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

Required Experience:

  • You have 5-7 years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry practices related to domain.

  • You have a thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to solve business challenges.

  • You have strong Data Center expertise.

  • Suggested Cisco technical Certifications: CCNA / CCNP / CCDP/ CCIE or equivalent strongly preferred.

  • Suggested Cisco Success Management certifications: Cisco Certified Success Specialist.

  • CISM / CISSP or equivalent strongly preferred.

  • BS Engineering, Computer Science, Masters preferred.

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything – people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.