Cisco Renewals Executive in San Francisco, California
Location: San Francisco, California, US
Additional Location(s) Any US location
Area of Interest Customer Experience
Job Type Professional
Technology Interest *None
Job Id 1236781
Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
What You'll Do
The new Customer Experience Renewals Executive (RE) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.
The Renewals Executive (RE) is accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. REs work with customer executives, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition. The selected hire brings strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.
This role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.
Who You'll Work With
Drive CX Renewals motion with the customer and lead of Cisco resources for all renewal activities from opportunity identification to negation to close
Focus on selling the existing portfolio and new offers
Renew, up-sell and close on-time contracts in assigned territory
Increase sales penetration at existing accounts
Understand customers’ and partners’ procurement process
Maintain internal and external relationships in support of closing the sale
Build deep relationships with customer executives and partners to understand objectives and accelerate their path to value
Utilize data and insights from the Customer Experience Executive (CXE) and cross-functional resources to co-create the customer renewal sales strategy with the account team; play a key role in developing the integrated account plan and success plan
Conduct quarterly onsite visits with specific customers, partners and account teams to ensure continued happiness
Understand the overall industry environment
Attend and present at internal meetings with other company organizations that are necessary to perform duties; aid business development
Monitor and report on market and competitor activities and provide relevant reports and information
Analyze data and trends to identify growth opportunities
Who You Are
Customer Centric: Passionate about creating customer delight in our subscription revenue business lines
Change Agent: Ability to drive business value and results; excels at times of change and innovation
Team Player: Owns, drives and manages the renewals process in collaboration with the cross-functional resources to develop comprehensive renewals strategies
Thought Leader: Leads the renewals vision by identifying and forecasting attrition risk, crafting and executing the strategy and working within all levels of an organization
Communicator: Excellent executive level communication and presentation skills
Process Expert: Strong process management skills and financial acumen with the ability to effectively develop and implement policies for forecasting, data quality and accuracy
You have 7+ years of leadership experience with a strong focus on negotiating contracts and strategy
You have 5+ years of experience with subscription and software offers
You hold a Bachelor degree; Master’s degree preferred.
Industry certifications preferred (e.g. ITIL, PMP, COBIT, Six Sigma)
Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint)
If you are looking for hands-on involvement in shaping the future direction of Cisco and Customer Experience, we have a place for you.
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