Cisco Careers Jobs

* The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government classified environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Government of Canada SECRET Level clearance is desired or the successful applicant must be able to obtain a Canadian Government Security Clearance *

What You’ll Do

As part of Cisco Canada’s Public Sector Canadian Secure Technical Services (CSTS) team you will :

• Provide 2nd and 3rd Tier consultation/troubleshooting to debug broad, complex unique network topologies with mixed media protocols to Large Enterprise Cisco customers on for Cisco switching/routing products, SD-Access / Catalyst Center, SDWAN.

• You will work as part of a collaborative cross-functional team to provide support to customers during critical network issues as well as managing a case load of criticality issues.

• You drive customer satisfaction and strive for total customer success. You identify, document and resolve issues reported by our customers.

• You solve problems of diverse scope and complexity where the problem analysis requires further evaluation of various factors and correlation of data.

• Provide systems/product training to customers, and contributing towards building a knowledge base for customer support and internal partners.

• Interacts across other High Touch Technical Services teams and development teams at peer level.

• You lead problem resolution efforts with internal stakeholders including: HTOM, HTE, TAC and product engineering.

Who You’ll Work With

Cisco Canada’s government and public sector customers receive personalized services from a dedicated team of engineers as part of the Canadian Secure Technical Support (CSTS) services team. As part of the Cisco Canada Customer Experience organization (CX), the CSTS team provides leading-edge technical support services to meet the needs of Canadian government and public sector organizations. As a part of the CSTS team, you will be actively engaged with customer’s engineering and operations teams well as a variety of Cisco stakeholders: service delivery, service sales, customer account teams, and product engineering teams. You will build strong relationships with the customer to develop as a trusted technical resource.

The Cisco HTTS Collaboration team works on complex, challenging issues with some of Cisco's top customers. It's a great opportunity to master the latest technology and products, while working with a technically diverse and supportive team. Grow your skills in a dynamic, team oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.

Who You Are

Minimum Qualifications

• Canadian Citizenship or Permanent Resident with ability to obtain a Canadian Government Security Clearance.

• Live in Ottawa, Canada or willing to re-locate.

• Problem-solving & troubleshooting methodology

• Strong communication skills - facilitation / conflict management.

• Ability to think and operate independently in a highly collaborative working environment, especially when working remotely and with remote colleagues.

• A team player focused on customer success.

• BS in a technical field (CS/EE preferred) or equivalent with 8+ years of relevant experience

Skills/Competencies

• Authoritative knowledge of Network and related technology. In-depth experience configuring and supporting network protocols like IPv4/v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN, Segment routing, etc.

• Must have knowledge of Strong knowledge of Cisco Routers like ISR2900/3900/4400, 7200, 7600, ASR1K / 9k, CRS and Switches like Cisco 2900, 3600. 3750,3650, 3850, 4500 & 6500 series.

• Strong knowledge layer 2 technologies like VTP, STP, MST, RSTP+, Trunking, VLANs, Layer 3 Switches, Logical Ether Channels etc.

• Solid Understanding of IOS Features and Services - HSRP, NAT, SNMP, SYSLOG, NTP, PTP, DHCP, CDP, TFTP and FTP Management, Netflow etc.

• Experience in preparing, planning, and designing, implementing and optimizing LAN/WAN solutions and a broader understanding of LAN/WAN Architecture.

• Traffic management for example queuing, policing, shaping.

• Routing Protocols and features for example OSPF, ISIS, MBGP, IBGP, PBR, BFD.

• Multicast protocols for example PIM, IGMP, RP, BSR.

• Very good understanding and experience on Linux/Unix (Ubuntu/RHEL/CentOS).

• Understanding and troubleshooting knowledge for applications such as postgres/ mongodb /redis / kafka /elasticsearch etc.

• Working knowledge in yang models, configuration management, and operational models.

• Professional or Expert Level network certification (CCNP, CCIE) or equivalent technical/networking knowledge is preferred.

Desired Qualifications

• Bilingual Fluency (Canadian French & English).

• Previous experience with incident management, reactive support, operations or troubleshooting complex technical problems is an advantage.

• Knowledge of designing dynamic large-scale, multi-tenant, distributed systems using Java/Cloud (AWS, Azure) environments.

• Working knowledge in yang models, configuration management, and operational models.

• Troubleshooting Java related application issues.

• Understanding of Campus Architectures, Software Defined Networking (SDN) & Network Function Virtualization (NFV).

• Experience in Security [ISE, Trustsec] and Wireless networking.

• Demonstrated Domain Expertise in one or more of products and technologies such as Cisco cEDGE and vEDGE product portfolio.

• Knowledge of Cisco’s SDWAN technologies and how to successfully configure these devices to implement various forms viz Controller deployment, Edge router deployment

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.