Cisco Careers Jobs

* The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government classified environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Government of Canada SECRET Level clearance is desired or the successful applicant must be able to obtain a Canadian Government Security Clearance *

What You’ll Do

As part of Cisco Canada’s Public Sector Canadian Secure Technical Services (CSTS) team, you will :

• Provide 2nd and 3rd Tier consultation/troubleshooting to debug broad, complex unique network topologies with mixed media protocols to Large Enterprise Cisco customers on for Cisco Data Centre, ACI, UCS etc.

• You will work as part of a collaborative cross-functional team to provide support to customers during critical network issues as well as managing a case load of criticality issues.

• You drive customer satisfaction and strive for total customer success. You identify, document and resolve issues reported by our customers.

• You solve problems of diverse scope and complexity where the problem analysis requires further evaluation of various factors and correlation of data.

• Provide systems/product training to customers, and contributing towards building a knowledge base for customer support and internal partners.

• Interacts across other High Touch Technical Services teams and development teams at peer level.

• You lead problem resolution efforts with internal stakeholders including: HTOM, HTE, TAC and product engineering.

Who You’ll Work With

Cisco Canada’s government and public sector customers receive personalized services from a dedicated team of engineers as part of the Canadian Secure Technical Support (CSTS) services team. As part of the Cisco Canada Customer Experience organization (CX), the CSTS team provides leading-edge technical support services to meet the needs of Canadian government and public sector organizations. As a part of the CSTS team, you will be actively engaged with customer’s engineering and operations teams well as a variety of Cisco stakeholders: service delivery, service sales, customer account teams, and product engineering teams. You will build strong relationships with the customer to develop as a trusted technical resource.

The Cisco HTTS Collaboration team works on complex, challenging issues with some of Cisco's top customers. It's a great opportunity to master the latest technology and products, while working with a technically diverse and supportive team. Grow your skills in a dynamic, team oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.

Who You Are

Minimum Qualifications

• Canadian Citizenship OR Permanent Resident with ability to obtain a Canadian Government Security Clearance.

• Live in Ottawa, Canada or willing to re-locate.

• Problem-solving & troubleshooting methodology.

• Strong communication skills - facilitation / conflict management.

• Ability to think and operate independently in a highly collaborative working environment, especially when working remotely and with remote colleagues.

• A team player focused on customer success.

• BS in a technical field (CS/EE preferred) or equivalent with 8+ years of relevant experience

Skills/Competencies.

• Data Switching guru - You have strong analytical and troubleshooting skills across Cisco platforms and multi-vendor skillset.

• In-depth knowledge of the following areas: Data Centre Networking and Data Centre Products.

• You are a trusted resource in the areas of Nx-OS, IOS-XR, IOS-XE and its underlying platforms and technologies (Routing & Switching protocols, Datacenter technologies and related capabilities).

• Data Center Layer 2 overlays for example VXLAN, EVPN and Layer 2 security features for example port security, MACsec, ACL, private VLANs, Layer 3 Overlay Protocols.

• Network management protocols for example PTP, NTP, DNS, DHCP.

• Experienced level knowledge in the areas of: IP internetworking, LAN Switching Protocols (MPLS, CEF, Trunking (802.1Q), STP, HSRP, LACP/PAGP), IP Routing protocols (IGRP, OSPF, EIGRP, BGP), QoS, Multicast, MPLS.

• Troubleshooting experience using wireshark, or other protocol analyzer.

• Experience with the following products / solutions is HIGHLY desirable: Cisco Nexus 2000, 3000, 5000, 7000 , 9000, ACI.

• Strong experience supporting client servers (blades and rack systems).

• Previous experience providing high level technical support within a Server/Storage environment and Knowledge of installing controllers, drivers and networking components. Knowledge of fiber channel operation and protocols.

• Expertise on UCS-B,C series and Knowledge of server OS - Windows, Vmware, Linux.

• Troubleshooting experience within Ethernet and/or SAN environment.

• Professional or Expert Level network certification (CCNP, CCIE) or equivalent technical/networking knowledge is preferred.

Desired Qualifications

• Bilingual Fluency (Canadian French & English).

• Previous experience with incident management, reactive support, operations or troubleshooting complex technical problems is an advantage.

• Familiar with network programmability, automation, and virtualization.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.