Cisco Contact Center Technical Solutions Architect-US Commercial in Offsite, Washington
Cisco seeks sales-focused Technical Solutions Architect (TSA) for Americas Contact Center Sales Organization to support the Western US Sales Area. In this position you will work with a team of Product and Technology sales specialists to position Cisco Contact Center solutions across the Commercial business segments.
Target Locations: Denver, Seattle, Salt Lake City
Role & Responsibilities
- Virtual support of account activities through collaboration tools (i.e. Webex, Video Conferencing). Ability to interactively engage customer remotely and highlight Cisco solutions through remote demonstrations. 2. Account and partner responsibilities for Cisco Collaboration and Contact Center application portfolio and infrastructure technologies in assigned territory. 3. Maintain up-to-date knowledge on relevant competitive solutions, products and services. 4. Provide technical leadership and sales support for sales opportunities in assigned territory. 5. Perform technical presentations, solution demonstrations and competitive positioning for customers, partners and prospects. 6. Assist with the development of formal voice application sales, implementation and support plans and proposals for assigned opportunities. 7. Provide technology and solutions leadership and share with other Collaboration Sales Teams and provide consultative support in CC applications to other TSAs and/or Systems Engineers.
Minimum Qualifications 1. Excellent written and verbal communication, listening, and strong presentation skills. 2. Ability to work independently and, as a direct or virtual team member to successfully achieve sales objectives. 3. Demonstrated technical and competitive knowledge, and consultative skills specific to Cisco Collaboration solutions (or applicable competitive solution) to include: call control elements, voice gateways, contact center, messaging applications and operating environments, collaboration, contact center and video applications. 4. Strong problem-solving skills: ability to assess a problem and determine an effective course of action. 5. Knowledge of Cisco and third-party solutions sets (or applicable competitive solution), product line specifications, performance criteria and applications. 6. Competitive knowledge in TDM and IP voice and voice messaging/conferencing/contact center solutions, technology and product offerings. 7. Demonstrated ability to use collaboration tools (Conference calls, Video calls, Collaborative whiteboard solutions), in a sales environment. 8. Strong technical understanding and experience with Cisco Contact Center solutions (CCBU products) and knowledge of UCCE, PCCE, UCCX, HCS-CC, and Webex Contact Center.
Desired Skills 1. Cisco and industry training/certifications in data/voice infrastructure and network design (e.g., CIPT, CCDA/CCDP, MCSE, CISSP) training/certifications in Cisco and industry-standard voice platforms and applications. (key focus on CCBU products) and strong technical knowledge of UCCE, PCCE, UCCX as well as solid knowledge of cloud platforms (ie HCS-CC and Webex CC/E solutions) 2. Voice, Video or Collaboration solution implementation and operation experience, either direct or in conjunction with a partner/integrator. Cisco Call Manager, Unity, WebEx, platforms (or applicable competitive solution) highly desired. 3. Pre-sales experience in combined voice and data environments as a network or applications consultant or systems engineer highly desired.
Educational Background: successful completion of college/university 4-year degree in a technical discipline (Bachelor of Science, Engineering, or Information Technology). Master’s Degree desirable.
7+ years-related experience. -Cisco product experience or relevant experience in key competitor offerings in technology area of emphasis required. -Pre-Sales experience required. -Typically requires BS/BA (EE/CS) or equivalent. -CCIE certification highly desirable and/or preferred. -solution implementation and operation experience, either direct or in conjunction with a partner/integrator. -Cisco Call Manager, Unity, WebEx, platforms (or applicable competitive solution) highly desired.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.