Job Information
Cisco Support Engineer Data Center R&S (TAC DCRS) in Oeiras, Portugal
Would you like to be a trusted technical authority to Cisco customers and partners?
Be among the first to lay hands on the latest and greatest technologies?
Meet outstanding engineers from different countries and backgrounds?
JOIN the TAC Data Center Routing and Switching Team
What You'll Do
Troubleshoot and resolve incidents within the scope of various routing protocols, switching technologies, as well as platform related issues on Cisco Nexus switches running in NX-OS mode.
Recreate customer technical problems within Cisco’s internal labs. Perform troubleshooting, debugging and log analysis.
Collaborate with colleagues in other technology teams to help solve issues in network environments.
Collaborate with the engineering teams to improve product quality by identifying, reporting, and automating the detection of software defects.
Working hours with periodic weekend shifts on Saturday or Sunday - with additional monetary or day off compensation.
You will learn the ins and outs of both the software architecture and the forwarding logic of Cisco Nexus Switches, allowing you to swiftly troubleshoot data center networks.
Who You Are
As a Data Center Support Engineer, you should have:
Bachelor’s degree in a technical field of study.
More than one year of relevant experience.
Knowledge of common routing and switching protocols at a level equivalent to CCNP or greater.
Strong analytical and troubleshooting skills.
Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations.
Ability to work independently, but comfortable working in a team environment.
Limited experience with Cisco products is not a roadblock. We believe that if an engineer has a solid understanding of the technology and is dedicated, then is fully capable of getting used to the Cisco specific implementation.
It is not crucial, but we appreciate if you also have:
Experience with the Nexus series of switches and NX-OS.
Hold a current valid certification (CCNA/CCNP/CCIE and/or Devnet certifications).
Knowledge of VXLAN EVPN.
Knowledge of APIs, Linux, Automation.
Who You'll Work With
You will get targeted training and mentoring helping you to ramp up your knowledge.
The scope of your work is primarily within the Data Center R&S domain; however, you will also be continuously encouraged to expand your competencies, skills, and knowledge via participation in trainings and rotations between different teams.
As a member of TAC, you will be encouraged and fully supported in achieving your CCIE/Devnet certifications (numerous study materials, dedicated paid study time off, free/unlimited access to a wealth of Cisco’s products and to a worldwide network of 24/7 dedicated internal Cisco Labs).
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
#CXCHiring
#LI-SF1
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.