Cisco Sr. Manager, Content Strategy in Milpitas, California

Sr. Manager, Content Strategy

  • Location: Milpitas, California, US

  • Area of Interest Project or Program Management

  • Job Type Professional

  • Technology Interest Cloud and Data Center

  • Job Id 1248080

What You’ll Do

You're Content Strategists with proven content strategy experience. The global initiatives we’re driving to transform the customer experience present a host of exciting opportunities for content professionals. As a Content Strategist at Cisco, you will help set the vision for content and drive cohesive product narratives across multiple products and touch points. In addition, the job requires you to:

  • Improve the business impact of content

  • Engage w/ Customers, Product Marketing, and Technical Marketing teams

  • Communicate content strategy to Leadership, IT, and Tech Doc teams

  • Build customer journeys, personas, competitor analysis, etc.

  • Implement strong search engine optimization (SEO) practices, interpret user research and site analytics, and conduct audits to inform content needs and develop recommendations based on interpersonal goals and user needs

  • Assess Localization requirements and optimize necessary workflows.

  • Provide strong social-media focus.

  • Review and provide strategic direction to info architecture related work.

  • Recommend $$ savings for product and content offerings

  • Identify automation opportunities

  • Ideate on future-proofing content and how to take advantage of the (next) big thing

  • Become the voice of Tech Docs w/ the product teams

  • Think broadly and strategically about web content and how it can be used by the end-user

  • Develop campaign strategy with customer-facing teams for Cisco events

Who You'll Work With

Our teams develop most of Cisco's Routing, Switching, Wireless, and Network Management products. We believe in delivering the very best product experiences for our customers, and thrive on providing ground breaking, user-centric content that complements Cisco’s diverse range of networking products and IT solutions.

Who You Are

Do emerging trends like Augmented Reality, interactive videos, and personalized content delivery pique your interest? If your answer is “Yes,” we’d like to talk to you!

Skills required

  • 10 + years of experience in a content strategy or related role.

  • 5 + years working in technical communications as a writer or other related role.

  • Bachelor’s degree in communications, online analytics, or related field.

  • Ability to handle multiple projects with aggressive deadlines at the same time.

  • A portfolio of work that demonstrates content that simplifies the overall product and content experience.

  • An ability to see the big picture, connect the dots across the company, and devise a strategy.

  • Exceptional communication on, and planning skills.

  • Analytical mind to review vast data, spot patterns-trends, and draw conclusions.

  • Familiarity with use of taxonomy for content management.

  • Creative and critical thinking skills to solve customer problems.

Desired Skills:

  • Self-motivated, strong sense of ownership, good teammate

You should be able to own large portions of the software from a technical perspective

  • Handle multiple tasks at once and work independently with minimal managerial mentorship.

Have experience in customer deployment.

  • Strong interpersonal and communication skills.

  • Strong team building skills. In this role you'll be work across departments and with other teams

  • Be open to continuous learning and committed to ongoing self-improvement.

  • Initiate and participate in organizational efforts to improve overall group productivity and test effectiveness. Contribute to overall test strategies

Why Cisco

  • We connect everything: people, processes, data, and things. We innovate everywhere, taking aggressive risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with rare personalities who aren’t afraid to change the way the world works, lives, plays and learns.

  • We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.