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About ThousandEyes (part of Cisco)

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

What Is Unique About This Project Manager Role?

This is the first time we are going to hire project managers, so you will have an opportunity to help us build our internal PM processes and shape the role based on your own experience. We look for people who are ready for that challenge, are not afraid to fail from time to time and learn from those failures together with us in a safe environment. Our engineers work with customers to implement ThousandEyes solution and drive customer onboarding to the platform. Now we want to go to the next level by having our own Project Management team. As a Project Manager, you will oversee technical implementation projects to ensure that use cases are deployed smoothly and on time. You will encounter a variety of projects ranging from a few dozen to thousands of hours with a lot of moving parts and demanding stakeholders. If all that sounds exciting to you, then you are probably the right person for the job!

* We are looking for candidates who are already based in Mexico or Mexico City*

Required Experience

• Min. 2-3 + years of Project Management experience

• Direct experience leading all phases of the IT software implementation project lifecycle

• Relevant Project Management certification: PRINCE2, PMP etc.

• Strong technical acumen

• Experience maintaining or implementing LAN/WAN environments

• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs

• Experience running multiple projects simultaneously with cross-team dependencies

• Experience working with senior level customer collaborators

Responsibilities

• Lead and plan the IT project implementation from the initiation until closure

• Build strong customer and internal stakeholder relationships, create robust project plans and drive engagement successfully towards completion

• Monitor and track action items through to closure. Record and manage all decisions, risks or issues

• Coordinate ThousandEyes project resources to drive performance

• Contribute to continuous PMO process improvements by promoting and highlighting successful experiences

• Act as a key contact for the customer and escalation point for project issues

• Drive the formal acceptance of the project, contract close-out and it’s acknowledgement by customer

What Are We Looking For In A Candidate?

• Able to take consultative approach ensuring scope and project boundaries are maintained

• Problem solver who seeks the best solutions for both customers and ThousandEyes team

• Confident and clear presenter

• Able to work creatively in environment where not all processes are present

• Mindset to improve existing processes when gaps/issues are uncovered

• Proactive and independent approach to assigned tasks and discovered issues

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do -you can’t put us in a box! But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Cisco COVID-19 Vaccination Requirements

The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.