Cisco Customer Support Engineer - DNA in Krakow, Poland
Customer Support Engineer - DNA
Location: Krakow, Poland
Area of Interest Customer Experience
Job Type Professional
Technology Interest *None
Job Id 1242194
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are leaders with vision, mothers, tech geeks, fathers, pop culture aficionados, and we even have a few purple haired tech-gurus. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
Our focus on inclusion and diversity isn't just about equal opportunity, or bringing in the best talent. We also participate in initiatives to promote STEM education, inspire young students and empower women and men in building technical careers. Throughout the world, Cisco employees give generously their talent, time, and compassion in a variety of social causes. We embrace enthusiasm to help change the world and make a positive impact.
We build the future of the Internet by crafting unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners.
Who We Are?
The Technical Assistance Center (TAC) provides second and third level technical support to our customers around the world. We jump in to help when their network, systems or solutions experience hiccups. We assist when nobody else knows how to fix the issue.
Various technology teams exist within TAC. Here are a few examples:
Our SDA/DNA team helps customer in restoring their automated fabric provisioning;
Our Security team helps the bank to recover from a cyber-attack;
Our Wireless team helps a customer to fix their employees Wifi connectivity issues;
Our Datacenter team helps a big enterprise to solve an issue in their DC network infrastructure;
And so on…
In TAC, we continuously support our customers in making their customers' lives better.
Do you want to help?
We invite you to join us in this endeavor being a part of our family. Right now, we are looking for a customer support engineer role in our DNA/SDA TAC team.
What You’ll Do
In this role, you will:
Help: You will be a trusted technical authority. You will guide your customers in solving problems of highly complex issues in their systems, solutions or networks. You will deliver a superb experience in a difficult situation. You will collaborate with your customers over e-mail, phone, Webex,...
Be sharp: You will be available for our customers, ready to jump into a new problem situation. You will co-operate with your customer to resolve the issue. You will maintain a high level of accuracy for all your assigned work. You will apply due diligence and prioritization.
Learn: Be the first to lay hands on the latest and greatest in the field of software defined, self-orchestrating, self-optimizing networks and solutions technology space. You will get to work on technologies of tomorrow, today!
Innovate: We will encourage you to be creative. We will give you freedom to change the way you and the team work.
Collaborate: You are not alone. Your team members and you form a tribe together. You will collaborate with top talents across Cisco.
Share: You will author case studies, troubleshooting guides,... You will train junior engineers. You will help others unleash their full potential.
Broaden your outlook: You will work with our customers across the globe from different cultural, gender, lingual and technical backgrounds.
Who you are
Does this sound like you?
You know how to solve problems. You are analytical in your approach.
You're able to keep customers happy and stress level down during difficult situations. You dream about customer success.
Obviously you are an authority in your technology field. Here are some the skills we look for this role in our SDA/DNA support team.
Cisco Wireless AP/WLC knowledge is a plus
You know you way around application stacks (in Linux, Unix,...). You can read scripts and can do basic programming in Python (or Erlang, Bash,...)
You have excellent communication skills (in English).
You are Bachelor or Master in Engineering, Computer Science or have similar experience.
o Layer2 switching & security concepts
o Layer3 IP routing (ISIS, BGP, LISP is a plus), VXLAN
o General Linux/UNIX knowledge
o Basic virtualization concepts (Docker is a plus)
We'll be very impressed if you can also show one of these:
Knowledge in Cisco DNA/SDA solution.
Cisco Certification: CCIE or CCNP in R&S or Service Provider
Certification in virtualization technologies (Openstack, VMware,...)
Experience working with enterprise and service provider customer base
Experience in a similar support role
At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything - people, process, data and things - and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.