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Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

What You’ll Do

At AppDynamics, our Application Intelligence Platform empowers today’s software-defined businesses with the function of proactively monitor, lead, and optimize the most complex software environments.Software Engineers in the Support Engineering Controller/SaaS Team are responsible for diagnosing and solving complex issues in our large-scale multi-tiered SaaS solution and working with customers to provide advanced technical support thru analyzing both AppDynamics and customer code.In our dynamic and collaborative environment, your experience and knowledge will enable you to:o Assist clients instrument, control and debug their large multi-tiered compound applicationso Replicate customer environments and work to identify & fix the root cause or provide interim workaround as neededo Provide Technical Action plans to take a customer issue from start to resolutiono Identify product bugs and improvements based on customer environments and work to close themo Collate common failures and feedback into AppDynamics Product Engineering to continue to raise the bar of quality

Who You'll Work With

You will become a part of a standout technical team that cares about helping and contributing our clients to operate our software and successfully improve their return on investment.We collaborate with the software engineering and Ops infrastructure teams of the largest companies in the world, and we are considered as a vital partner and extension to their internal teams.

Who You Are

What is required for this position:o Software development experience in Core Java with debugging and troubleshootingo Strong skills in troubleshooting and in Windows & Linux environments including collecting data, analyzing logs and dumps, SSL communications in a client/server environmento Experience with relational DBs and SQL scriptingo Experience in Linux and shell scripting, bash or PowerShello Experience in HTML5, JavaScript, and CSSo Knowledge of configuring Docker, Kubernetes, AWS, Azure and understanding networking concepts (for both Windows and Linux) o Self-development attitude and willingness to learn new technologies

What are „nice to have" skills?

• Commercial development experience, specialist in System Design, Scalable Architecture, and Complex Open Systems.

• Fully understand the interaction and performance ramifications of choices of implementation patternso Experience in configuring Docker, Kubernetes, AWS, Azure and understanding of networking concepts (for both Windows and Linux)

• Knowledge about NoSQL DBso Experience/knowledge in any other programming languages is a benefito Basing knowledge in security aspectso

• Experience in providing System, OS, JVM, and application-level performance tuning guidelineso Experience with SAML, SSO, and LDAP environmentso

• Validated experience working with APM tools and tuning of application performance

Why AppDynamics (Cisco)

AppDynamics is the Application Intelligence company that is part of Cisco. With AppDynamics, our customers have real-time insights into application and business performance and user behavior, so they can move faster in an increasingly complex, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance.AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale and in production which has led to proven success and trust with the Global 2000#CiscoSoftwareKRK

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.