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Who You'll Work With

Here at Webex CPaaS Solutions, our vision is to help organizations embrace mobile technologies, so they can engage better with their customers in the digital world. With deployments in 60 countries, processing billions of digital touch points per month, we are a trusted cloud communications software and solutions provider to blue-chip businesses around the world.

Organizations are faced with barriers and complexities when trying to transform how they engage with their customers in the world of digital communications, and we are at the forefront of all that is hot in technology, from multichannel customer engagement to artificial intelligence.

Who You Are

The role is with the Webex CPaaS product team. Webex Connect is a cloud based multi-channel platform that allows developers, product managers, and architects in large and medium sized B2C organizations to accelerate their customer experience transformation initiatives. Webex Connect provides API based access and management of a wide range of messaging channels to enable broadly Cisco's product Webex Connect suite and enterprise, wholesale, and telecom clients to connect and communicate with their customers.

We are looking for an upbeat senior product manager who is passionate about work and has the desire to make the product a success. You will be responsible for working with the engineering and product leadership team to drive the strategic vision and product roadmap, defining and designing the product features, and contributing to the development of customer facing tutorials, demos, and other collateral to drive the go-to-market activities.

The role involves working with multiple team members in the US, UK, and India, and requires the ability to develop effective working relationships while maintain a comprehensive awareness of the ongoing team activities.

Basic Qualifications

• 6+ years of proven experience in core product management, particularly within a B2B CPaaS or SaaS product company.

• 8+ years expertise in cloud-native micro-service messaging platforms and APIs, driving product roadmaps and initiatives.

• 4+ years of experience with technical concepts such as A2P SMS, MMS, SMPP (Short Message Peer-to-Peer), API design, microservices architecture, and cloud-native telco applications.

• 5+ years of experience crafting comprehensive Product Requirements Documents (PRDs), epics, and user stories that guide the development team effectively.

Preferred Qualifications

• Understanding of the SMS market, including the nuances of the 10DLC ecosystem, brand management, campaign management, number management, and traffic routing, empowers you to make informed execution decisions.

• Ability to take charge of the product roadmap, translating strategic goals into actionable plans. Your ability to implement within defined timelines is pivotal in achieving team and company objectives.

• Excel at defining clear success criteria for testing and product acceptance. Your execution-focused approach ensures that the product meets the highest quality standards.

• Attention to detail is reflected in your ability at creating and maintaining high-quality product documentation.

• Working seamlessly within a cross-functional team environment is your forte. You collaborate with engineers, UI/UX designers, architects, and operations managers to ensure flawless execution aligned with the plans.

• Strong command of oral and written English communication is vital. You are skilled at conveying complex technical concepts in an understandable manner to diverse audiences, including developers, technology architects, and senior leaders.

• Your analytical capabilities shine as you dissect requirements, contextualize them, and arrive at efficient solutions.

What You'll Do

• Capture feature requirements from customers and internal teams, documenting in the form of product requirement documents (PRDs).

• Develop user stories for features and improvements

• Work with user experience team to create detailed feature specification(s). Iterate through prototypes and validate product with internal and external customers

• Work with engineering team to drive feature development as per the sprint planning. Ensure that features built are developed accurately and can be used by end users intuitively

• Develop user guides, tutorials, internal & external documents to support product release

• Monitor performance and review existing product features to proactively identify improvement/optimization opportunities for user experience improvement

• Conduct market research and competitive analysis to guide product development and support go-to-market activities

• Research related industry trends and features and develop recommendation pitches/proof-of-concepts for product roadmap

Join our team

Our people mean the world to us. We recruit only the best and offer ample growth opportunities to dedicated individuals. If you believe you tick all the boxes, we need to talk.

We're committed to revolutionizing the way companies use mobile and digital technology to deliver outstanding customer experiences. Are you?

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

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