Cisco EMEAR CX Architectures Manager in Dusseldorf, Germany

EMEAR CX Architectures Manager

  • Location: Dusseldorf, Nordrhein-Westfalen, Germany

  • Additional Location(s) EMEA

  • Area of Interest Customer Experience

  • Job Type Professional

  • Technology Interest Security

  • Job Id 1240113

What You’ll Do

In this highly visible role, you will be responsible for Leadership of the EMEAR CX Architectures DNA team - both direct reports and dotted line through collaboration, influence and respect.

You will:

  • Lead the EMEAR CX Architectures DNA consulting engineering team whose role it is to support Cisco’s customers to achieve their business objectives by

  • Innovating faster and better

  • Opening and building new markets

  • Driving growth and transformation

  • Crafting exceptional experiences for customers, partners, and employees

  • Working smart and expertly, unlocking business intelligence

  • All while minimizing risk and ensuring optimal delivery

  • Be the main point of escalation and be adept at resolving conflict

  • Closely team with the Service Sales organization to ensure our Services models fit our customer requirements

  • Make executive decisions on nearshore and offshore capabilities

  • Stay ahead of capacity planning

  • Recognize the importance of customer satisfaction and empower the team to achieve the customer happiness target with best-of-class support

  • Plan, propose and participate in annual budget, staff and business plan process to achieve financial goals

  • Manage operation expenses to meet the company financial goals

  • Manage staff by providing performance feedback and mentorship in addition to annual salary and career advancement review

  • Champion and lead cross functional initiatives to build new programs and resolve issues

  • Promote Cisco CX in external marketplace - both to customers and channel partners

Who You’ll Work With

As the EMEAR Architecture Manager, you will be a mentor and guide to your team of Consulting Engineers and Solution Architects. You will provide planning and strategic support, and serve as an authority for resolving issues in escalated or highly complex services situations. You will be the lead interface to the Customer Experience (CX) Client teams, Sales, BU`s and other functions in the respective region. As the majority of the customers have significant size, the candidate will be able to navigate in matrix, global environments external as well as inside Cisco.

Who You Are

  • You bring a wealth of leadership experience in a high-tech environment

  • You have a familiarity with solutions selling and finance P&L, an attitude for identifying customer needs and opportunities

  • Strong negotiation skills - Ability to lead large complex Services opportunities and Customer engagements

  • Ability to run and direct CX strategies to customers as well as aligning with channel partners

  • Experienced in collaborating with global peers

  • A deep understanding of legal contracts

  • Excellent written, verbal communications and presentation skills required (German a big plus, English a must)

To be considered for this position, you should have:

  • Extensive experience leading large scale, Enterprise or Service Provider accounts

  • Deep understanding of the service methodology, offers and execution

Desired Skills

  • Standout colleague, with validated ability to lead by influence

  • Strong skills in strategic planning, customer relations and retention, contract development and negotiation, support operations and business management

  • Consistent track record of collaboration across multiple organizations

  • P&L management with excellent business acumen

  • An excellent communicator, team builder and motivator with the ability to provide leadership while exhibiting extraordinary social communication and coaching skills.

  • Be organized and self-motivated

  • Be experienced in driving change in complex environments

  • Engineering post graduate degree or MBA

  • Detailed knowledge of the networking, cloud and automation industry

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.

• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.