Cisco EMEAR CX Architectures Manager in Dusseldorf, Germany
EMEAR CX Architectures Manager
Location: Dusseldorf, Nordrhein-Westfalen, Germany
Additional Location(s) EMEA
Area of Interest Customer Experience
Job Type Professional
Technology Interest Security
Job Id 1240113
What You’ll Do
In this highly visible role, you will be responsible for Leadership of the EMEAR CX Architectures DNA team - both direct reports and dotted line through collaboration, influence and respect.
Lead the EMEAR CX Architectures DNA consulting engineering team whose role it is to support Cisco’s customers to achieve their business objectives by
Innovating faster and better
Opening and building new markets
Driving growth and transformation
Crafting exceptional experiences for customers, partners, and employees
Working smart and expertly, unlocking business intelligence
All while minimizing risk and ensuring optimal delivery
Be the main point of escalation and be adept at resolving conflict
Closely team with the Service Sales organization to ensure our Services models fit our customer requirements
Make executive decisions on nearshore and offshore capabilities
Stay ahead of capacity planning
Recognize the importance of customer satisfaction and empower the team to achieve the customer happiness target with best-of-class support
Plan, propose and participate in annual budget, staff and business plan process to achieve financial goals
Manage operation expenses to meet the company financial goals
Manage staff by providing performance feedback and mentorship in addition to annual salary and career advancement review
Champion and lead cross functional initiatives to build new programs and resolve issues
Promote Cisco CX in external marketplace - both to customers and channel partners
Who You’ll Work With
As the EMEAR Architecture Manager, you will be a mentor and guide to your team of Consulting Engineers and Solution Architects. You will provide planning and strategic support, and serve as an authority for resolving issues in escalated or highly complex services situations. You will be the lead interface to the Customer Experience (CX) Client teams, Sales, BU`s and other functions in the respective region. As the majority of the customers have significant size, the candidate will be able to navigate in matrix, global environments external as well as inside Cisco.
Who You Are
You bring a wealth of leadership experience in a high-tech environment
You have a familiarity with solutions selling and finance P&L, an attitude for identifying customer needs and opportunities
Strong negotiation skills - Ability to lead large complex Services opportunities and Customer engagements
Ability to run and direct CX strategies to customers as well as aligning with channel partners
Experienced in collaborating with global peers
A deep understanding of legal contracts
Excellent written, verbal communications and presentation skills required (German a big plus, English a must)
To be considered for this position, you should have:
Extensive experience leading large scale, Enterprise or Service Provider accounts
Deep understanding of the service methodology, offers and execution
Standout colleague, with validated ability to lead by influence
Strong skills in strategic planning, customer relations and retention, contract development and negotiation, support operations and business management
Consistent track record of collaboration across multiple organizations
P&L management with excellent business acumen
An excellent communicator, team builder and motivator with the ability to provide leadership while exhibiting extraordinary social communication and coaching skills.
Be organized and self-motivated
Be experienced in driving change in complex environments
Engineering post graduate degree or MBA
Detailed knowledge of the networking, cloud and automation industry
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