Cisco Cloud Security Engineer 1244241 in Dalian, China
Cloud Security Engineer 1244241
Location: Dalian, Liaoning, China
Area of Interest Customer Experience
Job Type Professional
Technology Interest Security
Job Id 1244241
Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' revolutionary ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, smart cities, smart cars, and everyday devices in our homes. Here, that means you’ll take creative ideas from the drawing board to powerful solutions that have real world impact. You’ll collaborate with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You’ll be part of a team that cares about its customers, enjoys having fun, and you’ll take part in changing the lives of those in our local communities. Come prepared to be inspired. Imagine creating unprecedented disruption. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
Strategically positioned within the Cisco Customer Experience Organization, Cisco's Technical Assistance Center (TAC) is a team of elite technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field. We provide tireless support to our customers, partners, account teams, and other TAC engineers. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none!
Enabling our Customers by enabling Cisco Technology, the TAC further specializes in:
• Data Center
… and other emerging technologies.
Role & Responsibilities
The Customer Support Engineer is the connection to Cisco customers & partners and builds effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued. The CSE will:
ü Provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions.
ü Typically be responsible for resolving moderately to highly complex technical problems, depending on the customers' need.
ü Simulate technical problems in lab environment.
ü Share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
ü Provide internal and/or external technical presentations (cross-training).
ü Escalate some specific problems to the responsible Business Units for product enhancement.
ü Work closely with his colleagues to achieve common goals.
ü Strive to technical excellence and expertise.
ü Customer support expertise in Cisco Security technologies including Advance Threat Security (AMP & Threat Grid)
ü Japanese native speaker equivalent & English moderate in verbal and written.
ü Bachelor+ degree in a technical field (Computer Science or Engineering preferred)
ü 4 to 7 years network security experience in Cisco Security technologies like Cisco ASA firewall, AMP, IPsec, VPN, AAA, ISE, IPSec, GRE.
ü Commitment and ability to resolve complex technical problems, multitask, and be dedicated to customer success
ü Innate crisis management skills and ability to handle critical customer issues/problems
ü CCNA/MCSE/RHCE or equivalent level of demonstrated experience including TCP/IP, SMTP, HTTP(S), TLS.
ü Experience interacting with customer or in a client facing role.
ü Passion and demonstrated ability to learn and work in a multicultural team environment
ü Ability to drive to achieve goals with limited supervision
ü Troubleshooting experience using Finisar, Wireshark, or other protocol analyzer
ü Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting)
ü Routing Switching (TCP/QoS)
ü Microsoft Solutions (Exchange, Active Directory)
ü Microsoft (IIS, SQL), VMWare, Linux, SSL Certs,
ü Protocols (SIP, RTP, DTMF, SAML, SMTP)
ü Web Proxy
We Are Cisco.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.