Cisco Customer Operations Manager in Bangalore, India
Customer Operations Manager
Location: Bangalore, Karnataka, India
Area of Interest Customer Experience
Job Type Professional
Technology Interest *None
Job Id 1249508
Who you’ll work with
The Customer Partner Services (CPS) pillar within Operations offers operational engagement / advisory services with customers, partners and Cisco sales, stakeholders across Cisco’s commerce processes from quote to invoice for products/services and software business.
What you’ll do:
The Regional Operations team within the Customer and Partner Services (CPS) organization is seeking an exceptional individual to work directly with senior sales/channels and other cross-functional internal stakeholders to provide world class operations management and advisory services. These services will include
Commit management services involving ensuring visibility to CPS leadership and sales leadership around commit execution and proactive risk mitigation of impact to commit through deal readiness and other engagement
Engagement for sourcing strategic deals across product, service, software and solution offerings of Cisco considered strategic to the business,
Performance management reviews of CPS services enabling key business priorities of country leadership team and providing feedback to service owning organizations to optimize the experience
Driving initiatives to address opportunities for continuous improvement, unaddressed problems relevant to the country / segment in operational whitespace areas within the operations organization
Represent the voice of the country/segment in key program/capability/transformation rollouts and aggressively address relevance/adoption issues
Driving the actions with partners to ensure that the quality of booking and other compliance norms for the country/segment are met
Who You Are
Requires BA/BS degree or equivalent plus 7+ years related experience (MBA preferred)
Project Management certification or experience a plus
Familiarity with DMAIC methodology is a plus (including having any kind of certification like green belt)
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are rapidly growing our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine crafting unprecedented disruption. Your groundbreaking ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.
At Cisco, each person brings their rare talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things taking ambitious risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with rare personalities who aren't afraid to change.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified individuals will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, applicants with arrest and conviction records.
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Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.