Cisco Careers Jobs

*Application window is extended and expected to close on 11/20/24

Preferred location: Atlanta or Remote U.S.

As a Customer Success Specialist on our team, you will focus on and drive customer success for eXtended Threat and Response (XDR) and Breach Protection Suite portfolio. The customer success role is highly critical, strategic, and technical where you engage with customers to accelerate their onboarding of XDR and The Breach Protection Suite, and Cisco products/solutions that transform their business and drive business outcomes.

What You'll Do

• Possess in-depth security product knoledge, with domain and industry specialization with technical expertise of XDR and Breach Protection Suite of Security programs

• This role specializes in the onboarding of XDR and Breach Protection Suite for a Scale Motion

• Deeply understand customer business goals, business outcomes environment, pain points, and operational maturity. You will be the customer and people champion

• Builds and nurtures strong Customer-executive relationships to develop a holistic and deep view of the immediate needs and current programs

• Help the Customer accelerate through the customer lifecycle to realize the expected outcomes

• Ensure customers realize value from purchased Cisco products and services for successful renewals

• Provide customer insights based on a solid understanding of best practices for architecture, implementation, adoption & migrations

Who We Are

Customer Obsessed: Enthusiastically understands customer needs and aligns architectural and vertical expertise to multi-functional teams to drive alignment on decisions that enhance customer value.

Technical Guru: Technical knowledge and the ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be effectively applied in a customer's environment to accelerate customer value. A drive for continued learning in new technologies, functionality, and standard methodologies.

Cross-Team Collaborator & Influencer: work across internal and external teams of all levels to actively encourage technical implementation decisions and work towards a common goal. Ability to operate and interact with customers in a remote/virtual and face-to-face environment (varies by role).

Business Acumen: Clear understanding of high-level business landscape including key strategic priorities, processes, and bold marketplace.

Results Oriented: Interest in and confirmed execution ability with relevant technologies and customer outcomes.

First Responder: Skilled at issue management, stakeholder management, and handling customer expectations.

Effective Communicator: Delivers complex information confidently and convincingly, appropriate to a diverse audience that produces clarity and impact.

Minimum Qualifications

• 5 to 8 years of experience in technical consulting or direct customer interfacing/engagement role knowledgeable of industry-standard methodologies related to the domain

• Technical Experience background related to Secure Network Analytics or XDR Analytics.

• Previous experience in Networking or Security

• Proven experience with SaaS platform background

• Proven track record of delivering technical demos to diverse audiences

• CRM experience Cisco salesforce

• At least one Security certification

Preferred Experience.

• Detailed understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases and an ability to define and articulate how technology can be used to solve business challenges

• Cisco technical Certifications: CCNA / CCNP / CCDP/ CCIE or equivalent

• Cisco Success Management certifications: Cisco Certified Success Specialist

• Ability to provide at least an hour-long demo to customers at a high technical level

• Previous Customer Success Specialist or Customer Success Manager experience

• Industry Certifications: CISM / CISSP or equivalent

• BS Engineering, Computer Science, Masters or equivalent experience

• Proven track record of delivering technical demos to diverse audiences

Without diversity and a dedication to equality, there is no way to mowhichand

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.